What is the challenge, opportunity, goal, or concern?
Understand the client’s business
- Main business components
- Organization and people
- Market
- Strategy
Discuss risks
Discuss if engagement is a good fit for the client and HBC
HBC creates a Thought Process Map outlining our initial understanding, thoughts, and ideas
- The target or goal for the engagement
- An outline of the company’s business
- Time drivers
- Risks
- Metrics
- Questions (It’s all about the questions…)
- The high-level steps of the engagement
Client and HBC further clarify the engagement using the Thought Process Map as a guide while making any necessary modifications.
Finalize the goal, target, or outcome (Be as specific as possible)
- What will be done?
- When will it be done?
- What financial benefit is expected?
- SMART
Utilizing HBC and client staff, we facilitate the creation of the right methodology to accomplish the client’s goals based on our best practices, extensive methodology toolbox, and the client’s culture and staff.
Executing on the methodology to achieve the unique goals of the client (HBC may lead or advise depending on the needs of the client and the methodological approach).
Validation of engagement goals.
Verify processes are in place to monitor and maintain gains going forward.
Crisp handover and/or communication around project completion.
Kaizen (Japanese for “continuous improvement”) – it’s about always doing better.
